How can we help you?

Can open-return / open-date tickets be issued? What is Check-in and how is it done? Is my reservation ticketed automatically? What is the reservation time limit (option)?

How much baggage can I carry? Can I add extra baggage to my flight? Can I select a seat for my flight? What are the maximum dimensions for cabin and checked baggage? Can I travel with a pet?

Are taxes included in the displayed prices?

What payment methods are accepted? When is the invoice issued?

How long does a refund take? Can the return flight be used if the outbound flight was not used? Where can I view refund and change rules? Is a refund possible in case of no-show?

How can I learn the entry requirements of the destination country? Can an infant travel? Are changes or refunds allowed for charter flights? Can a child travel alone? What is a Charter Flight?

How can I submit support requests? What should I do in urgent ticketing cases? What are your support hours?

What should I do if I have a problem during check-in? The hotel says my booked room type is not available. What should I do? I arrived late at the hotel and the reception is closed. What should I do? The hotel asks for an additional payment at check-in. What should I do?

Will I have to pay a cancellation fee? How can I check if my reservation has been canceled? Where can I find my cancellation policy? I cannot stay due to death or a medical issue. Can any action be taken? Can I cancel my reservation? Can I cancel or modify a non-refundable reservation?

The hotel asks me to pay again. What should I do?

Can I make changes to my reservation (e.g. date changes)? I will arrive outside the check-in hours. Can I still check in? I am not satisfied with the hotel / I was assigned a different room. What should I do? Can I request late check-out?

What is the difference between a double room and a twin room? Is it possible to get an extra bed or baby cot for a child? What do non-refundable and free cancellation mean? Can I request an extra bed, and is there an additional charge? Can I request a smoking room?

Why do prices change frequently? (Dynamic Pricing) Is breakfast included in the price? What is included in the price? Will I pay the full price for my child? Why do I see different prices for the same hotel? Are taxes included in hotel prices?

Why Odix Pay? What is Odix Pay? How do I create an Odix Pay account?

What are the limits for POS usage? Why was my card rejected, and what could be the reason? I was charged an extra fee while purchasing the card, but it wasn’t credited to my balance. What are the withdrawal options? How Can I Create an Odix Pay Card? How does the card application and delivery process work in Odix Pay? I Bought an Odix Card, But the Card Information Isn't Visible. Why? How can I change my physical card PIN? How can I change my card limit? In Which Countries Do the Cards Operate? How can I activate my physical card? I Forgot My Card PIN, How Can I Get a New PIN? ATM Ate My Card, What Should I Do? ATM Doesn't Recognize My Card, What Should I Do? How can I freeze my card? I Lost My Card, What Should I Do? My Odix Pay Card Hasn't Arrived Yet. What Should I Do? Can I Transfer My Virtual Card to My Physical Card? Which countries are excluded from shipping? What are the card commission and ATM fees? How can I track my shipping process? Can I have my card shipped to a different country? I purchased a physical card, but it hasn't been activated yet. What should I do if my country of citizenship is not currently supported? Does the app have an IBAN feature?

How do I transfer funds to my card? How can I load balance onto my card? What should I do if I see a transaction that doesn’t belong to me? How Can I Withdraw Money? How does the refund process work? My Transaction Was Rejected, But I See a Deduction from My Account. What Should I Do? What Should I Do if My ATM Withdrawal Fails, But My Account Balance Shows Deducted? I Have Balance in My Odix Pay Account, But My ATM Withdrawal Shows "0" Balance. Why Is That? Which ATMs Does Odix Pay Work With? How can I view my transactions? How can I send money? What should I do if I see a transaction that doesn’t belong to me? Are there any merchants or websites not supported by ODIX Pay? I made a transfer to my account, but it hasn't arrived yet.

How can I add my virtual card to Apple Pay? Apple Pay is banned in my country. How can I use my virtual card?

What should I do if I’m experiencing a technical issue with my account? How can I access my account if I've lost my phone number? Can I delete my account? Can I Change My Card Address? Referral Reward Inquiry How can I complete the identity verification process? How can I change the email address registered to Odix Pay? Will I face any penalties when changing my personal information on Odix Pay? What should I do if I don’t receive the verification code? How can I change the personal information I added to my account? How can I change the phone number registered to Odix Pay? Which documents can I use to complete the KYC process? What should I do if I forgot my Odix account password? How can I change my Odix Pay application password?